Have you narrowed down which customers are your best advocates? It helps knowing what they think of you and the service you provide. The Net Promoter Score lets you know which of your customers are most likely to refer you.
The NPS calculation is simple, and lies on a scale from 1-10. Promoters (score 9-10) are loyal enthusiasts who will keep buying from you and are most likely to refer others to your business. This metric gives an overall measure of how customers see your brand. Find out just who your own biggest advocates are.
