The 7 Levels of Brand Engagement - Carney
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The 7 Levels of Brand Engagement

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Looking to level up your brand from a commodity to a fan favorite?

The first step is understanding where you’re at right now:

Level 0: Your brand isn’t recognizable from other products or services. People are looking for the cheapest or free option.

  • “I’ll buy this unbranded USB-c cable at the airport.”

Level 1: Your brand has an identity and logo, but it’s hard to recognize within your category. It looks like the cheapest option.

  • “I’ll buy this water bottle because it’s cheap and I don’t have a preference.”

Level 2: Your brand has a specific look and message that sets expectations.

  • “This agency looks a bit more creative. I’ll hire them.”

Level 3: Your brand stands out visually in the marketplace. Customers are curious about your brand’s distinctive story and style.

  • “I saw an epic talk from this tech founder and now I’m interested in their products.”

Level 4: Customers vaguely recognize your brand and are primed to try it.

  • “I’ve seen a few ads about this online tool. I’ll try it.”

Level 5: When customers think about your category, your brand is top of mind and the first choice in most buying occasions.

  • “When I need to search, I go to Google.”

Level 6: Customers talk about your brand and get excited about it. They’ll pay extra to get it because it reinforces their identity.

  • “I love to buy Yeti stuff because it makes me feel outdoorsy.”

Level 7: Customers love your brand. They belong to social groups dedicated to your brand. They go above and beyond to remain loyal to it.

  • “I missed an entire day of work to get tickets to Taylor Swift.”

Head to Let’s Talk Branding for a deeper dive.

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