Storytime: SaaSOptics + Chili Piper Concierge - Carney
The Daily Carnage

Storytime: SaaSOptics + Chili Piper Concierge

With 60-70% of their inbound demo requests never making it to a booked meeting, Bryan Schuler, ABM and Marketing Operations Manager at SaaSOptics knew that a change was needed. Their inbound scheduling process required SDRs to go back and forth with prospects to qualify and schedule a meeting before they ever spoke with an Account Executive. 

Bryan implemented Chili Piper’s Concierge solution which allowed inbound prospects to book a meeting time in the correct AE’s calendar immediately after filling out their demo request form. Behind the scenes, Chili Piper qualified the lead, routed it to the correct AE, and booked the meeting in their calendar. 

Since implementing Chili Piper, the SaaSOptics team has seen their booked rate on inbound demo requests increase from 40% to 90%, resulting in 4x more sales meetings and double the amount of inbound pipeline per month.


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