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The Daily Carnage

july 16, 2026

Are We There Yet?

When to email SaaS leads.

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How Often to Email SaaS Leads

“How often should we send?”

New research suggests the better question is: How relevant is each email to the person receiving it?

The right frequency depends on where someone is in the customer journey, how engaged they are, and what type of email is being sent.

A trial user who just signed up may benefit from frequent onboarding messages, while an established customer may only need occasional updates.

Key takeaways from the research:

  • New leads and trial users often receive the highest frequency, with some SaaS companies sending emails daily or multiple times per week during onboarding.
  • Established customers typically receive fewer emails, often around 1–3 per week or even monthly depending on the product.
  • Disengaged subscribers should usually receive fewer emails, since sending more messages rarely creates interest.
  • More than half of respondents monitor engagement and unsubscribe rates when deciding whether to adjust frequency.
  • Lifecycle stage matters more than a fixed schedule; triggered emails based on user actions often outperform generic blasts.

Check out Userlist for more.

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