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A new study across five experiments and 71,000+ reviews reveals that people are up to 30% more likely to stop using a service if it’s delivered by AI or robots instead of a human… particularly in settings like hospitality, travel, or wellness where warmth, empathy, and enjoyment are key.

This lack of perceived warmth leads to:

• 23.7% lower intent to continue using the service.
• 29.8% drop when people seek fun and pleasure.
• 19.5% decrease in perceived warmth of AI vs humans.

Key takeaways from the data:

• Avoid AI-only service in warmth-driven contexts like hotels, spas, or restaurants.
• Blend AI + human support, using machines for low-touch tasks like check-out, etc.
• Make AI feel human with a casual tone, friendly punctuation, and warm interjections like “wow!”
• Efficiency-focused environments (like grocery checkout or airport security) are safer bets for AI-only rollouts.

Dig into the data at Science Says.

ScreenFloat is a pro-grade Mac app that turns basic screenshots into a dynamic part of your workflow.

With “floating shots,” any capture stays visible above all windows, acting like a picture-in-picture tool for everything from reference material to drag-and-drop sharing.

You can capture, record, redact, crop, annotate, share, apply Apple Shortcuts, create GIFs, and store screenshots or video recordings. Plus, you can even extract text, barcodes, or faces.

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